# 2024 at Flexys: Milestones, moments and looking ahead What a year it’s been! At Flexys, 2024 has flown by in a whirlwind of webinars, events, new partnerships, and innovations. In this post, we’ll share some of the highlights that made this year so memorable for us and our community. Whether it’s insights from our exclusive customer events, exciting partnerships, or launching our sleek new website, there’s a lot to celebrate. Here’s to reflecting on the successes of 2024 and looking forward to what’s coming in 2025! ## Webinars This year, we hosted several webinars aimed at helping organisations improve debt collection processes. - In our first session, _“_ [_How to optimise your debt communications_](https://app.getcontrast.io/register/flexys-engage-or-estrange-strategies-to-overcome-communication-barriers-in-collections) _”_, engagement expert Lexi Mills and behavioural architect Charlie Nixon explored common barriers to effective communication. - The second webinar focused on financial literacy. We were joined by Ben Perkins from Plain Numbers and Professor Sharon Collard to address _“_ [_How financial insecurity and low numeracy skills impact debt collection_](https://app.getcontrast.io/register/flexys-how-do-financial-insecurity-and-low-numeracy-skills-impact-debt-collection) _.”_ - Our most recent webinar catered specifically to the B2B sector. _“_ [_What can B2B collections learn from B2C?_](https://app.getcontrast.io/register/flexys-regulations-are-changing-what-can-b2b-debt-collection-learn-from-b2c) _”_ featured Mike Jones (DCA and Debt Strategy Manager, Water Plus) and Mark Ferguson (Consulting Director, Concentrix), offering insights into delivering personalised customer experiences in a B2B context. ## Events 2024 has been a busy one for events. The Flexys team participated in key industry gatherings such as: - **Nordic Fintech Summit** in Helsinki - **Money 2020** in Amsterdam - **Digital Finance Summit** in Brussels We were also front and centre at **Credit Week** at Celtic Manor in Wales, where we hosted panel sessions on _Using technology to deliver more empathetic customer experiences_, and _Consumer Duty and the customer journey_. Beyond industry events, we organised two exclusive **Flexys Community Days**— one in spring and one [earlier this month](/content/resources/event-round-up-flexys-community-day/index.html). These took place at Google’s London offices and featured incredible guest speakers covering topics like AI in collections and effective digital transformation strategies. We’re excited to keep the momentum going in 2025! ## Partnerships This year saw the announcement of several strategic partnerships, reinforcing our commitment to delivering cutting-edge solutions: - Our partnership with [**Moneyhub**](/content/resources/flexys-partners-with-moneyhub-to-bring-open-banking-benefits-to-the-collections-industry/index.html) integrates Open Banking into income and expenditure assessments. Together, we published a joint white paper, _“_ [_The transformative power of Open Banking in debt collection_](http://flexys-5272910.hs-sites.com/open-banking-in-debt-collection-with-moneyhub) _.”_ - Our collaboration with [**Inbest.ai**](/content/resources/flexys-partners-with-inbest/index.html) supports our focus on customer outcomes by bringing benefits calculation within the Flexys software. - We also strengthened our collaboration with [**Acquired.com**](/content/resources/flexys-partners-with-acquired-com/index.html), participating in their recent roundtable event. We also announced core banking partnerships with [**Tuum**](/content/resources/flexys-and-tuum-join-forces-to-help-banks-improve-debt-management-and-collection/index.html) and [**10x Banking**](/content/resources/flexys-expands-partnership-network-with-10x-banking-collaboration/index.html). These partnerships and others ensure that we continue to exceed the expectations of our clients and their customers. ## Podcasts Our _Flexys Meets..._ podcast series flourished this year, adding 14 new episodes! These interviews spotlight innovators from across fintech and collections. Highlights include conversations with leaders from Thought Machine, SaaScada, 10x Banking, and Plain Numbers. Catch up on the series on [**Spotify**](https://open.spotify.com/show/4pIrSKM2oB6WCRtpEQSSl9?si=F-rQquc4SauDHudM4k_G8Q) or stream directly from [**our website**.](/content/resources/index.html) Stay tuned for an exciting new season in 2025! ## Flexys website In late November, we quietly unveiled our new website. The redesigned platform simplifies the journey for organisations to learn about our solutions and browse our growing collection of resources. Check out the [**Resources**](/content/resources/index.html) section to access blogs, podcasts, news, and webinars — all in one place. ## Looking ahead to 2025 The year ahead is already shaping up to be another busy one! - We’re starting with a webinar on **spotting and supporting customers approaching arrears**—register [**here**](https://app.getcontrast.io/register/flexys-prevention-is-better-than-cure-how-to-spot-and-support-customers-in-pre-arrears) to secure your spot. - Flexys will return to [**Credit Week**](https://www.creditstrategy.co.uk/credit-week) and attend [**FTT Lending**](https://www.fintechtalents.com/events/europe/ftt-lending/) in March, with additional events to be announced soon. Here’s to an exciting 2025! Wishing you a restful festive break and looking forward to what lies ahead next year.