# Collections tech, regulation and avoiding implementation pitfalls: Flexys meets Arum

In this episode of _Flexys Meets_, James Hill interviews Reuben Gates, Growth and Marketing Director at [Arum](https://www.arum-global.com/), the UK’s largest independent collections and recoveries consultancy. Reuben discusses Arum’s unique approach, leveraging industry practitioners to deliver pragmatic, tailored solutions for clients across 20 countries.

He highlights Arum’s dual expertise in consultancy and technology, including its exclusive accreditation program for collections systems.

Reuben identifies key industry challenges, including regulatory pressures, outdated technology, and the need for efficient system implementations. He emphasises the importance of planning, expert teams, and openness to external support to drive better outcomes for clients and their customers.

[Watch now](https://app.getcontrast.io/register/flexys-flexysmeetsarum?utm_source=website&utm_medium=post&utm_campaign=flexys+meets+series+2)

**80% growth** in lending

**10x increase** in capacity for each team member

**25x increase** in customer satisfaction

**3x more** debt collected